Clinical Specialist II for Synchronous Tufts Partnership

Employment Type: Full-time

Position Overview

The Resident - LICSW is an active member of the Corporation’s clinical team, responsible for contributing to a world-class clinical experience. This role impacts multiple stakeholders, including Participants, Clinical Specialists, and the Health Care Industry. The Resident delivers high-quality care to Participants, helping them achieve agreed-upon goals for improved quality of life and wellbeing.

Compensation

• Salary: $70,000 - $72,500
• Bonus Potential: Opportunity for additional bonus for sessions exceeding 30 per week.

Key Responsibilities

• Productivity Standards:
  • 30 completed sessions of direct counseling care per week.
  • Concurrent note-taking during sessions.
  • Completion of treatment plans and other required documentation.
• Collaboration and Communication:
  • Participate in treatment team meetings with the customer, as applicable.
  • Attend weekly Synchronous Health team meetings.
  • Attend weekly Clinical Supervision Meetings.
  • Advocate for the Participant in decisions regarding their clinical needs.
  • Liaise closely with Customer Success, advocating for customer needs.
• Clinical Expertise and Development:
  • Bring successful models and techniques from other experiences and bodies of evidence to best support participants.
  • Support the development of materials for communication, outreach, and marketing of Synchronous Health’s services.
  • Keep abreast of new developments in clinical care, including analog and digital techniques.
• Escalation and Problem Resolution:
  • Serve as the first point of contact for escalation for participants displeased with any aspect of their experience.
  • Report to the Operations team as the second point of escalation if participant concerns remain unresolved.
• Other Duties:
  • Other duties as assigned.

Requirements

• Clinician seeking LICSW (with one year of outpatient clinical experience).
• Knowledgeable on state telehealth policies.
• Comfortable with technology and conducting sessions via telehealth.
• Ability to build a therapeutic relationship in a virtual platform.
• Polished, professional virtual presence.
• Strong ability to identify appropriate levels of care to meet patient needs.
• Experience treating a variety of conditions and disorders as part of a comprehensive treatment plan with an interdisciplinary team.
• Ability to use technologies for administrative and clinical support (e.g., scheduling, notes, chat, web-based or app-based interventions).
• Ability to work remotely from a secure, private location (outpatient office or home office acceptable; coffee shops are not acceptable).
• Access to a smartphone, a laptop, and an internet connection.
• Must pass a background check.
• Bilingual skills are a plus.

Benefits

• Amazing team culture.
• Professional development & advancement opportunities.
• Weekly supervision, applicable towards MA LICSW licensure.
• 401K with 3% employer match.
• Healthcare, Dental, Vision, and life insurance benefits.
• Paid time off and paid holidays.
• Professional EAP program for team members & household.
• Additional coverage options available (Short Term Disability, Long Term Disability, Group Accident Insurance).

Company Information

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on community, purpose, integrity, access, quality, and working well together.

Physical Demands: May include being sedentary for long periods and entering text or data into a computer through a traditional keyboard.

Thriveworks is an Equal Opportunity Employer.