Associate Production Support Analyst- 8am-5pm PST
First AmericanSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, Mortgage ServicingIndustries
Requirements
Candidates should possess previous experience working in a client-facing environment, preferably in the mortgage servicing space, and a Bachelor’s degree. They should have a thorough understanding of mortgage servicing concepts, including subservicing contracts, investor guidelines, and the responsibilities associated with MSR ownership. Previous experience with Google Suite, Looker, SQL, and FNMA Loan Quality Connect is also required.
Responsibilities
The Client Support Analyst will serve as clients’ primary point of contact for requests, process updates, and troubleshooting, monitor Valon’s Client Support inbox, respond to written and verbal client inquiries, document paths toward resolution, update materials for monthly MBR meetings, coordinate and manage end-to-end client onboarding processes, develop scalable processes, manage all processes related to FNMA Loan Quality Connect, and coordinate in-person on-sites and assist in preparing diligence materials.
Skills
Client Communication
Customer Service
Documentation
Coordination
Virtual Meeting Management
Email Correspondence
Valon
Customer-centric mortgage servicing platform
About Valon
Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.
Key Metrics
New York City, New YorkHeadquarters
2019Year Founded
$339.3MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees