Client Retention Representative - Cincinnati, OH at Energy Solutions

Cincinnati, Ohio, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Energy, Sustainable Energy, Customer ServiceIndustries

Requirements

Exceptional communication and relationship-building skills
Strong analytical abilities to interpret client data and feedback
A problem-solving mindset and dedication to delivering outstanding customer experiences
Capability to work independently as well as collaboratively in a team environment
Innovative thinking for developing effective client retention strategies
Availability for immediate hire

Responsibilities

Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings
Manage interactions with current and new sales customers effectively
Address inquiries and complaints promptly and professionally to ensure resolution
Design personalized retention strategies that encourage client renewals and upgrades
Collaborate with internal teams to provide actionable client feedback and advocate for customer needs
Analyze client data and retention metrics to identify trends and propose improvements
Engage in the development and implementation of customer loyalty programs
Stay updated on industry trends and best practices in customer retention

Skills

Key technologies and capabilities for this role

communicationrelationship-buildinganalytical skillsproblem-solvingclient retentiondata analysiscustomer loyalty programs

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position in Dayton, OH.

What benefits are offered for this role?

Benefits include rapid advancement opportunities, professional sales training curriculum, paid training, and weekly pay.

What skills are required for the Client Retention Representative position?

Required skills include exceptional communication and relationship-building, strong analytical abilities, problem-solving mindset, ability to work independently and collaboratively, and innovative thinking.

What is the company culture like at Universal Energy Solutions?

The company seeks proactive and motivated individuals to join a dynamic team focused on unparalleled client service and sustainable energy.

What makes a strong candidate for this role?

Strong candidates demonstrate exceptional communication, analytical skills, problem-solving, teamwork, innovative thinking, and immediate availability.

Energy Solutions

Provides market-based energy and environmental solutions

About Energy Solutions

Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.

Oakland, CaliforniaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

Energy, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Remote Work Options

Paid Sick Leave

Paid Holidays

Paid Vacation

Risks

Emerging startups with advanced technologies increase competition in the clean energy sector.

Potential regulatory changes could impact program offerings and require adjustments.

Rising costs of raw materials may affect pricing strategy and profit margins.

Differentiation

Over 25 years of experience in energy and environmental management solutions.

Strong partnerships with governments to establish quality standards for new technologies.

Focus on market-driven, scalable solutions for significant environmental impact.

Upsides

Increased demand for energy management due to smart grid technology adoption.

Opportunities in clean transportation and carbon management from green hydrogen rise.

Growing corporate sustainability commitments boost demand for energy efficiency services.

Land your dream remote job 3x faster with AI

Try Jobo Free