Clearance Representative (Night Shift) at FedEx

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Strong Spoken and Written English (liaising with US)
Customer Service
Accuracy and Attention to Detail
Interpersonal Skills
Microsoft Office and PC Skills
Graduates with at least a Diploma in any field (fresh graduates with a can-do attitude encouraged)
Or Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics
Strong English proficiency is a must
Comfortable working on a fixed night shift (8pm to 6am Mon to Thurs, 9pm to 6 am Fridays)
Working during Malaysian Public Holidays is required to align with the US Public Holiday schedule

Responsibilities

Be the point of contact for customers from the US market via calls and emails
Provide guidance on clearance instructions and delivery-related issues
Handle paperwork requests
Address information and paperwork exceptions, inquiries, and feedback on shipment clearance matters
Attend to escalations promptly to maximize customer satisfaction
Obtain all necessary documentation and information for clearance related matters, ensuring compliance with US Customs and Quarantine regulations
Any other job-related tasks assigned by the manager

Skills

Customer Service

Data Entry

Clearance Processing

Night Shift

Logistics Coordination

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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