Claims Specialist III, Auto & General Liability at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Property and Casualty licenses required (must be obtained within 6 months of hire)
4 years previous auto or general liability claim experience preferred
Excellent verbal and written communication skills
Excellent customer service skills
Analytical with good decision-making skills
Strong organizational skills and detail oriented
Ability to work independently, handle multiple tasks simultaneously and exercise good judgment

Responsibilities

Investigate, evaluate and resolve Commercial General Liability and Auto Liability claims
Provide exceptional customer service and commitment to bring assigned cases to a timely, proper resolution
Maintain accurate and thorough documentation, as well as resolution action plans based upon applicable law, coverage and supporting evidence
Handle medium to moderate complex litigated and non-litigated losses
Maintain high standards of customer service, including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards
Conduct thorough investigation of coverage, liability and damages, document facts and maintain evidence to support claim resolution
Comply with all statutory and regulatory requirements in all applicable jurisdictions
Establish appropriate loss and expense reserves with documented rationale, with ongoing review through life of file
Demonstrate technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines
Communicate effectively with internal and external customers on claims and account issues
Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory
Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes

Skills

Key technologies and capabilities for this role

Claims InvestigationLiability EvaluationDamage AssessmentCoverage AnalysisReserve ManagementLitigated ClaimsNon-Litigated ClaimsCustomer ServiceRegulatory ComplianceClaim DocumentationAuto LiabilityGeneral LiabilityCasualty Adjusting

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What experience is required for the Claims Specialist III role?

4 years of previous auto or general liability claim experience is preferred.

What skills are needed to succeed in this position?

Candidates need excellent verbal and written communication skills, excellent customer service skills, analytical skills with good decision-making, strong organizational skills, and the ability to work independently while handling multiple tasks.

What is the company culture like at AIG for this role?

AIG values in-person collaboration as a vital part of its culture to work together effectively and create a supportive, connected environment for the team and clients.

What licenses or certifications are required?

Property and Casualty licenses are required and must be obtained within 6 months of hire.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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