Claims Processor

Review claim submissions to determine coverage in alignment with policy agreements and verify automated claim items. Manage the claims process through to reimbursement or transfer to the insurance team. Administer intake of Wellness and Insurance claims, including automated line item review and allocation. Adjudicate Wellness claim items from intake to reimbursement in accordance with SLAs. Interact with pet parents and clinic staff to complete claim processing and prioritize timely responses to inbound customer claim inquiries. Collaborate across internal departments to execute claim-related initiatives and drive positive customer experiences. Engage in developmental improvement based on quality assurance and coaching feedback. Gather customer feedback and suggest product and process improvements. Foster a positive, professional, and collaborative team environment.