Claims Operations Supervisor - Pacific Region at American Family Insurance Group

Oregon, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Experience in claim operations
Supervisory skills
Proficiency in relevant software systems

Responsibilities

Remotely manages the daily activities, procedures, and financial transactions of the California claim operations team
Assigns, coordinates, and reviews the work activities of associates
Monitors and controls team quality, productivity, and workflow using management controls and reports
Makes recommendations to senior leadership based on observations
Enforces policies and procedures to ensure the team successfully supports all internal and external business partners
Conducts audits and assesses associate work product as appropriate
Proactively and consistently provides team status reports to senior leadership
Effectively onboards new team members; collaborates closely with associates to ensure success
Ensures employees have adequate training and are utilizing the most current department policies and procedures
Builds high-level system knowledge to instruct associates on processing workflows and automated systems, including Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, Maven, DocEx, Cognos, and others as necessary
Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes
Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training
Manages associate work schedules to ensure business continuity and team coverage
Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback
Monitors shared mailboxes for volume, productivity, completion, and accuracy
Evaluates direct reports regarding talent selection, development, and performance management
Reviews and analyzes reports for productivity and capacity results; identifies actionable systemic issues or trends; amends data as needed