Nirvana Insurance

Claims Operations Associate

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Data & Analytics, AI & Machine LearningIndustries

Requirements

Candidates should possess at least two years of experience in a call center environment or a customer-facing role, demonstrating strong communication skills, time management abilities, and meticulous attention to detail. A commercial insurance background, particularly with property and casualty exposure in auto, is considered a plus. Proficiency in Microsoft Office and Google Suite is also required.

Responsibilities

As a Claims Operations Associate, you will accept inbound calls and emails from agents, brokers, and insureds reporting new losses, accurately entering data into the claims management system, and providing high-level claim insights for previously reported losses, including claim numbers, adjuster information, and contact details. You will also handle special projects and additional duties related to the claims organization, collaborating effectively within a distributed team environment.

Skills

Microsoft Office
Google Suite
Communication
Claims Management System
Property & Casualty
Auto Insurance

Nirvana Insurance

Data-driven trucking insurance solutions provider

About Nirvana Insurance

Nirvana Insurance provides specialized insurance solutions for the trucking industry, focusing on safety and efficiency. Their services utilize data to offer fast quotes and proactive protection, helping businesses save money while enhancing safety measures. Unlike traditional insurance providers, Nirvana Insurance operates as an independent insurance producer, allowing them to access multiple insurance companies and offer competitive rates and comprehensive coverage. Their online application process is streamlined, enabling clients to obtain coverage in under 10 minutes, and they ensure hassle-free claims handling through experts in transportation. The company aims to modernize the insurance experience by making it more straightforward and equitable, with policies backed by reputable reinsurance partners.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$79.8MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Remote Work Options
Home Office Stipend
Wellness Program

Risks

Increased competition from AI-driven insurtech companies may erode market share.
Dependence on third-party tech providers like Ascend poses operational risks.
Regulatory changes in the trucking industry could impact insurance needs and costs.

Differentiation

Nirvana leverages telematics for personalized, dynamic pricing in fleet insurance.
AI-driven claims processing reduces time and cost, enhancing customer satisfaction.
Nirvana's independent producer model offers competitive rates and best-in-class coverage.

Upsides

Partnership with Ascend enhances billing efficiency and customer experience.
$57M Series B funding boosts Nirvana's growth and innovation capacity.
Telematics integration aligns with the trend towards usage-based insurance models.

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