Claims Compliance Process Supervisor

About Kin

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025)
• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024)
• Inc. 5000 Fastest-Growing Private Companies
• Forbes’ Fintech 50

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

The Role

We are looking for a dedicated Claims Supervisor to join our growing team! As a Claims Compliance Process Supervisor, your main focus falls upon file quality as it pertains to compliance. You will be responsible for reviewing and reporting on the adherence to compliance requirements for all claims adjusting groups at Kin.

This role will require an individual who can lead a team of compliance specialists to identify compliance and quality trends and communicate them clearly and convincingly to the rest of the organization. A deep understanding of homeowner’s insurance claims is a must, and knowledge and experience with compliance in personal auto claims also would be beneficial. Further, in-depth support of other parts of claims, including litigation, pre-suit, and alternate dispute resolution is an integral part of this position.

This is a crucial role for us; our team is passionate about delivering outstanding results.

A Day in the Life Could Include:

Team Leadership & Oversight

• Supervising a cross-functional team responsible for claims compliance operations, litigation support, regulatory response handling, and the distribution of incoming communications (e.g., departmental inboxes), including issue escalation and response time monitoring.
• Monitoring operational data entry and maintenance across tools like Google Sheets and Legal Tracker, ensuring accuracy and usability for decision-making.
• Driving operational readiness by fostering high performance, cross-functional collaboration, and accountability across teams.
• Delegating complex and high-impact projects, ensuring appropriate task ownership, timely execution, and alignment with department and company objectives.
• Overseeing the coordination and scheduling of meetings across Liability, Litigation, Pre-suit, and Complex teams with outside counsel, ensuring alignment with legal timelines and operational demands.
• Supervising calendar management, mediation scheduling, and claims assignments across multiple litigation-supporting teams.

Compliance & Regulatory Project Oversight

• Leading the team in researching, interpreting, and applying complex state-specific claims handling and licensing regulations; ensuring findings are documented and escalated to Claims Leadership as needed. Knowledge and experience in both homeowners and auto claims is a plus!
• Supervising responses to Market Conduct Exams, State Financial Reviews, Reinsurance and Financial Audits, and Data Calls, ensuring thorough request analysis, data gathering, and written responses.
• Overseeing the planning and execution of compliance initiatives to ensure adherence to evolving legal and regulatory requirements.
• Supporting compliance readiness for new product launches (e.g., Kin Auto 2025) by overseeing process development, team training, and control alignment.

Auditing, Controls & Quality Assurance

• Managing the execution and quality of internal audits and state-specific compliance reviews, including auditing of clai

Employment Details

• Salary: $95K - $112K
• Location Type: Remote
• Employment Type: FullTime