Claims Analyst IV- Accident & Health at AIG

Lenexa, Kansas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Insurance claims experience of at least 7+ years with exposure to large loss Accident and Health claims, including sickness and bodily injury claims, or related experience handling complex risks
Highly organized with ability to work in a high pace, team-oriented environment
Superior customer service skills and ability to manage response timelines and reporting requirements, such as under performance guarantees
Above average computer and organizational skills
Excellent written and verbal communication skills with ability to handle customer appeals
Ability to read and interpret insurance policies and act as liaison with Underwriting as needed
Ability to coach and develop others
Accident and Health State Adjuster licenses a plus (job contingent after hire)
Bilingual (Spanish) a plus

Responsibilities

Confirm coverage of claims by reviewing policies and documents submitted in support of claims; analyze coverage and communicate coverage position
Conduct, coordinate, and direct investigation into loss facts; determine eligibility of claims and amounts owed under the terms of the contract
Recognize and pursue subrogation where warranted; recognize and make appropriate Risk and Fraud referrals
Manage higher claims volumes
Assist with team development and guidance; assist manager with customer escalations and file audits as needed
Drive process improvement with an innovative mindset
Other duties as assigned

Skills

Key technologies and capabilities for this role

Claims ExaminationCoverage AnalysisPolicy ReviewClaims InvestigationSubrogationFraud ReferralRisk AssessmentProcess ImprovementTeam GuidanceAccident & Health Insurance

Questions & Answers

Common questions about this position

What experience is required for the Claims Analyst IV role?

Candidates need at least 7+ years of insurance claims experience with exposure to large loss Accident and Health claims, including sickness and bodily injury claims, or related experience handling complex risks.

Is this position remote or office-based?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture for effective teamwork and a supportive environment.

What key skills are needed for this position?

Required skills include excellent written and verbal communication, superior customer service, above average computer and organizational skills, ability to read and interpret insurance policies, and coaching others.

What is the work environment like at AIG for this role?

The environment is high-paced and team-oriented, emphasizing in-person collaboration, consistent processes, technical excellence, empathy, efficiency, and an innovative mindset for process improvement.

What makes a strong candidate for this Claims Analyst IV position?

Strong candidates have 7+ years of Accident and Health claims experience, superior communication and customer service skills, ability to interpret policies and coach others, plus bilingual Spanish and relevant licenses as advantages.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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