Claim Operations Associate I - Corporate Claims at American Family Insurance Group

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Ability to work Monday through Friday from 8AM - 5PM EST in Cincinnati, OH office (hybrid after training)
Beginner to intermediate skills or knowledge in claims support or related areas
Ability to use office technology, computerized systems for policy analysis, claims operations, data management, information gathering, and troubleshooting
Professional demeanor in all situations

Responsibilities

Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
Perform claim operations and payment functions for one or more lines
Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
May perform systems functions, including determining errors/corrections on claims system(s)
Update claim files and maintain, correct and/or update data using office technology
Learn basic claim handling and how support is necessary
Compose, prepare, review, and respond to correspondence including inquiries that may take additional research prior to responding
Perform mail functions including research to identify recipient for misdirected mail within the company or externally
Exhibit ability to use appropriate resources necessary to complete support requirements
Exhibit ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
Share and/or convey information to business partners, regarding their claims; maintain a professional demeanor in all situations
Become familiar with and utilize computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting
May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge
May assist in [additional tasks as described]