Claim Operations Associate I - Corporate Claims at American Family Insurance Group

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Ability to work Monday through Friday from 8AM - 5PM EST in Cincinnati, OH office (hybrid after training)
Beginner to intermediate skills or knowledge in claims support or related areas
Ability to use office technology, computerized systems for policy analysis, claims operations, data management, information gathering, and troubleshooting
Professional demeanor in all situations

Responsibilities

Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
Perform claim operations and payment functions for one or more lines
Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
May perform systems functions, including determining errors/corrections on claims system(s)
Update claim files and maintain, correct and/or update data using office technology
Learn basic claim handling and how support is necessary
Compose, prepare, review, and respond to correspondence including inquiries that may take additional research prior to responding
Perform mail functions including research to identify recipient for misdirected mail within the company or externally
Exhibit ability to use appropriate resources necessary to complete support requirements
Exhibit ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
Share and/or convey information to business partners, regarding their claims; maintain a professional demeanor in all situations
Become familiar with and utilize computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting
May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge
May assist in [additional tasks as described]

Skills

Key technologies and capabilities for this role

Claims IntakeClaims SetupClaims AssignmentFinancial ProcessingComplianceSecure File DeliveryClaims Support

Questions & Answers

Common questions about this position

What is the work schedule for this position?

The position works Monday through Friday from 8AM to 5PM EST, with hours of operation from 8am to 8pm ET.

Is this a remote or hybrid role?

This position is based in the Cincinnati, OH office with a hybrid work schedule offered after completing the training period.

What are the main responsibilities of this role?

Responsibilities include developing knowledge of claim operations, performing claim operations and payment functions, completing new loss establishment, financial transaction support, and updating claim files using office technology.

What is the company culture like?

The company combines a 'small company' culture where ideas are heard with 'big company' expertise, values diverse backgrounds for business results, and aims for an inclusive workplace where employees feel empowered.

What makes a strong candidate for this role?

A strong candidate wants to join a high-performing team to contribute to development and growth, and will gain a unique view of the company while networking across divisional lines.