Bachelor's degree in computer science, engineering, or related technical field (or equivalent combination of education and experience)
For Infrastructure Engineer Staff (SG9): 10 years of relevant work experience
For Infrastructure Engineer Lead (SG10): 12 years of relevant work experience
Expert knowledge supporting CICS (4+ years), not just using CICS
Knowledge of other mainframe software & components, such as DB2, MQ Series, Mainframe WAS, Shadow, Endevor, COBOL, QMF, CDC, RACF, T-Rex, TMON for CICS, OPC, sFTP, JCL, ThruPut Manager, Omegamon, z/Secure, TCP/IP, IBM System Automation tool, z/OS, ACC, DRS, VPS, SMS, SKLM, ITOM, HOD, PComm
Strong research, analytical, and problem-solving skills
Preferred: Knowledge of inputs into the mainframe such as MQ Series and Shadow
Responsibilities
Ensure health of the mainframe environment by managing CICS regions
Monitor CICS for performance and modify configurations as needed to maintain high performance for business units
Review planned vendor upgrades and track versions on software heatmap to ensure upgrade work is scheduled
Download new software versions from vendor website, communicate new features to Business Applications and Mainframe groups, outline implementation plans with affected groups, and upgrade CICS regions to new version to retain vendor support
Participate in major/significant incidents affecting the mainframe, focusing on return-to-service, and then performing group root cause analysis and future problem prevention
Provide support for less experienced team members working break/fix tickets and review their work as needed
Participate in Disaster Recovery exercises on a bi-annual basis
Independently complete and lead the largest and most complex infrastructure project assignments
Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure
Provide technical support and troubleshooting, cost estimates, justifications, and recommendations
Produce technical documentation, support, and configuration
Help manage, plan, and maintain technical platforms including upgrading systems
Monitor system performance and install and configure hardware
Collaborate with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures, and best practices
Primary assignment will be CICS, but handle other technical areas to maintain AEP’s mainframe environment