Change and Problem Manager at Aptiv

Monterrey, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor’s degree in a Technical / Engineering Discipline (electronics, systems, software, or related field of study)
Deep expertise in ASPICE, V-Model and Agile
2 to 4 years as SW or System engineer for automotive, consumer electronics, automation or similar industries
1 to 2 years as owner of ASPICE support processes Change Management (SUP.10) and Problem Resolution Management (SUP.9)
Experience with Polarion, Jira, Confluence, and collaboration tools
Ability to communicate complex ideas effectively verbally and in writing with both customers and internally
Strong customer service with the ability to make good judgments and quick decisions
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proven knowledge of ITIL frameworks (Incident, Problem and Change primarily)
Negotiation, mediation, and conflict management skills
Critical thinking, decision-making ability
Strong data analytics and report management skills

Responsibilities

Owner of ASPICE support processes for Change Management (SUP.10) and Problem Resolution Management (SUP.9), across different projects and product lines
Full accountability for Problem Resolution Management Plan (PRMP)
Triage initially a problem and allocate the proper domain teams to assist through closure
Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customer(s) to drive all problem-related ticker to be closed in a timely manner
Work with team to ensure proper Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, other is updated once ticket is closed
Define change management strategy
Focus on Change Requests on Program / Project / Platform level
Ensure that all external and internal change requests are recorded in the change management database
Initiate that the program / project / platform team analyzes the change requests and estimate the required resources, i.e. run the technical activities for a product change quote
Gather internal and external approvals for implementation
Support the prioritization of change requests within Program / Project / Platform and agree on a target release for implementation
Monitor the change request status, develop and report related KPIs

Skills

Key technologies and capabilities for this role

ASPICEChange ManagementProblem Resolution ManagementSUP.10SUP.9PRMPTriageFMEAPFMEAControl Plan

Questions & Answers

Common questions about this position

What education and experience are required for the Change and Problem Manager role?

A Bachelor’s degree in a Technical/Engineering Discipline (electronics, systems, software, or related field) is required, along with 2 to 4 years as SW or System engineer in automotive or similar industries and 1 to 2 years as owner of ASPICE support processes for Change Management (SUP.10) and Problem Resolution Management (SUP.9). Deep expertise in ASPICE, V-Model, and Agile is also needed.

What tools does the role require experience with?

Experience with Polarion, Jira, Confluence, and collaboration tools is required.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What soft skills are important for success in this role?

Key soft skills include ability to communicate complex ideas effectively verbally and in writing, strong customer service with good judgments and quick decisions, and ability to prioritize and execute tasks in a high-pressure environment.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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