Case Management Specialist | Hybrid | Get a 21K Signing Bonus at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, BPOIndustries

Requirements

Basic knowledge about Medicare and Medicaid
1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals
Good to excellent communications (both verbal & written) and detail oriented
Ability to multitask (taking in calls and responding to email)
Organized and keen attention to details
Familiar with common medical terms
Amenable working night shift

Responsibilities

Administer medications, treatments, and medical procedures as prescribed by healthcare providers
Monitor vital signs and assist with wound care, IV therapy, or other medical interventions
Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns
Coordinates with US insurance providers
Provides customer support through different communication channels (Phone, email, chat)
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc

Skills

Medicare

Medicaid

Medical Records Review

Claims Processing

Authorizations

Denials

Appeals

Customer Service

Phone Support

Email Support

Chat Support

Medical Terminology

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees