Care Coordinator - Montclair at Bond Vet

Montclair, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

VeterinaryIndustries

Requirements

At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
Experience in the veterinary industry preferred
Excellent written and verbal communication skills
High attention to detail and ability to multitask with accuracy and efficiency
A high comfort level typing and utilizing multiple computer systems
Prior experience in veterinary practices or animal care is a plus

Responsibilities

Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
Manage the schedule of daily appointments and walk-ins
Take and make calls and communicate via email to other Vet Practices and clients as necessary
Keep our common areas clean and well stocked
Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
Perform other duties as assigned by your team leaders

Skills

Key technologies and capabilities for this role

Customer ServiceHospitalityAppointment SchedulingPhone CommunicationEmail CommunicationMultitaskingAttention to DetailComputer Proficiency

Questions & Answers

Common questions about this position

What is the pay range for the Care Coordinator position?

The pay is competitive at $16-$21 per hour, based on experience.

Is this a remote position, or do I need to work on-site?

This is an on-site position at the Montclair clinic, as it involves greeting clients and pets, managing check-ins, and maintaining common areas.

What skills and experience are required for this role?

You need at least 1 year of customer service, hospitality, or client-facing receptionist experience, excellent written and verbal communication skills, high attention to detail, ability to multitask, and comfort with multiple computer systems. Veterinary or animal care experience is preferred.

What is the company culture like at Bond Vet?

Bond Vet has a strong team culture centered in learning and development, career pathing, mentorships, empowerment, and trust, with a collaborative environment that combines modern design, seamless technology, friendliness, and compassion.

What makes a strong candidate for this Care Coordinator role?

Strong candidates have at least 1 year of customer service or hospitality experience, preferably in veterinary settings, along with excellent communication, multitasking, attention to detail, and computer proficiency.

Bond Vet

Veterinary care provider for pets

About Bond Vet

Bond Vet provides veterinary care focused on urgent and wellness visits for pets, specifically cats and dogs. Their services include in-person appointments at animal hospitals located in various regions, as well as virtual consultations through telehealth. This allows pet owners to receive timely care without needing to visit an emergency room or wait for a primary care appointment. What sets Bond Vet apart from other veterinary providers is their emphasis on convenience, with flexible appointment hours, including mornings, evenings, and weekends, and a warm, comfortable environment for pets. The company's goal is to deliver compassionate and affordable care, strengthening the bond between pets and their owners.

New York City, New YorkHeadquarters

2019Year Founded

$236.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

201-500Employees

Benefits

We offer comprehensive healthcare plans and One Medical membership

We provide CE stipends to foster skill development and growth

Our vets oversee a diverse case mix, from wellness to urgent care

We’re open 10am-8pm, providing reasonable hours and flexible scheduling

Flexible scheduling and 5-day weekends because your work is not your life

We offer 401(k) through Betterment

We provide free snacks and weekend meals to keep you energized

We plan fun events so you can unwind with your team

We offer generous parental leave, so you can bond with your newborn

Our business model enables us to offer the most competitive pay, with gainsharing for our entire veterinary team — you gain from our growth.

Risks

Competition from tech-enabled veterinary services may impact Bond Vet's market share.

Rising costs of veterinary supplies could squeeze Bond Vet's profit margins.

Rapid clinic expansion may strain Bond Vet's service quality consistency.

Differentiation

Bond Vet offers urgent care for pets, filling a gap in veterinary services.

The company provides telehealth services, enhancing convenience for pet owners.

Bond Vet's clinics are located in major urban areas, ensuring accessibility for clients.

Upsides

Increased demand for telehealth services boosts Bond Vet's virtual visit offerings.

Rising pet insurance adoption allows Bond Vet to offer comprehensive care packages.

AI integration with Domo enhances diagnostics and personalized care at Bond Vet.

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