Care Companion I (Japanese Speaking)

Candidates must possess a Bachelor's Degree and 1-3 years of experience in a direct customer service, healthcare, or client-facing role. Superior written and verbal communication skills are essential, along with the ability to empathetically support a diverse member population. Bilingual proficiency in English and Japanese is required. Preferred qualifications include call center experience, familiarity with KPIs, experience in a fast-growing tech or digital health company, and proficiency with CRM platforms like Zendesk. Prior experience in the family-forming space, such as fertility care, adoption, donor-assisted reproduction, or gestational carrier arrangements, is also preferred.