Cafe Lead- Eataly Caffe Hudson Yards at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee/food production and BOH management
Excellent communication and team leadership skills
Outstanding problem-solving skills and ability to stay calm and focused under pressure
Proficiency in Microsoft Office
Ability to stand, bend, reach and be mobile for up to 4-6 hours
Ability to lift up to 20 lbs
Ability to operate a commercial espresso machine
Food Handlers License and Serv-Safe Certification (a plus)

Responsibilities

Oversees daily operations to ensure standards for guest service, employee practices, operational efficiency, and health and safety
Collaborates with the Caffe Manager to manage and monitor standard operating procedures
Leads by example to motivate and train Caffe Team Members
Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance
Collaborates with other team members and fulfills duties across all sections of the Caffe, including back-of-house and front-of-house
Masters product knowledge and storytelling to answer questions about menu and products, offering guidance on allergens and ingredients
Maintains standards of guest service with a hospitable and professional demeanor during all business volumes
Ensures the Caffe remains clean, organized, and neat in guest and employee areas through assigned cleaning duties (e.g., bathroom checks, table maintenance, washing dishes and equipment, cleaning prep and service stations, stocking areas)
Receives retail and product orders; unloads, organizes, and stocks deliveries; records information; communicates shortages, discrepancies, and expired or damaged products
Sets up stations and replenishes displays neatly, including separation of allergens (nuts, wheat, etc.)
Assists the Caffe Manager with shift administration, including opening and closing duties
Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills
Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams
Represents the store to the community and guests
Performs other duties as assigned

Skills

Key technologies and capabilities for this role

hospitalityguest serviceteam leadershipinventory managementhealth and safety complianceoperational efficiencyproduct knowledgeshift managementtrainingmerchandising

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position at Eataly Caffe Hudson Yards.

What are the main responsibilities of the Cafe Lead?

The Cafe Lead oversees daily operations, ensures standards for guest service, employee practices, operational efficiency, and health and safety, manages labor, costs, inventory, and compliance, and leads by example to motivate and train team members.

What skills or qualities are needed for this role?

Key skills include leadership to motivate and train team members, collaboration with managers and teams, product knowledge for menu storytelling and allergen guidance, hospitality for exceptional guest service, and operational expertise in inventory, compliance, and POS systems.

What is the company culture like at Eataly Caffe?

The culture emphasizes embodying core values of hospitality and exceptional quality, celebrating Italian coffee culture and culinary excellence, collaborating seamlessly across teams, and creating unforgettable guest experiences.

What makes a strong candidate for the Cafe Lead position?

A strong candidate has passion for exceptional service and Italian coffee culture, expertise in hospitality, leadership to train and motivate teams, and hands-on experience across back-of-house and front-of-house operations.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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