Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- High school diploma or equivalent (preferred but not required)
- Previous experience in retail, customer service, or a related field is a plus
- Proficient in verbal communication in English, Cantonese, and Mandarin
- Ability to work in shift duty
- Familiarity with point-of-sale (POS) systems and basic computer skills
- Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions
- Ability to work well in a team environment, cooperating and collaborating with colleagues
- Proactive, passionate, demonstrated ability to communicate effectively with all levels
- Strong interpersonal and communication skills
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
- Excellent customer service and problem-solving abilities
Responsibilities
- Assist customers in identifying their needs and recommend appropriate products or services
- Provide product demonstrations and explanations to customers
- Maintain up-to-date knowledge of current sales, promotions, policies, and product information
- Process customer transactions accurately and efficiently using the point-of-sale (POS) system
- Ensure the store's visual merchandising is appealing and products are neatly organized
- Assist with inventory management tasks like unpacking deliveries and checking inventory levels
- Handle customer inquiries, complaints, and returns in a timely and professional manner
- Achieve individual sales targets and collaborate with the team to meet store sales goals
- Maintain a clean and organized work area, including the sales floor and stockroom
- Participate in store meetings, training, and workshops as required
- Adhere to company policies and procedures, including loss prevention and security measures
- Continuously seek opportunities to improve sales techniques and customer service skills
- Maintain a professional and polished appearance that aligns with the brand's image
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What languages do I need to speak for this Brand Representative role?
You need to be proficient in verbal communication in English, Cantonese, and Mandarin.
Is this a full-time or part-time position, and what's the work schedule like?
This is a part-time Brand Representative role requiring the ability to work shift duty with flexibility across various store locations in Hong Kong.
What experience or education is required for this job?
A high school diploma or equivalent is preferred but not required, and previous experience in retail, customer service, or a related field is a plus. Key skills include strong customer service orientation, interpersonal and communication abilities, and the capacity to handle a fast-paced environment.
What is the work environment like at CASETiFY?
The role involves thriving in a fast-paced environment, working collaboratively in a team, and representing the brand frontline in stores across Hong Kong.
What makes a strong candidate for this Brand Representative position?
Strong candidates are proactive, passionate, with excellent customer service, problem-solving skills, effective communication at all levels, and the ability to multitask in a fast-paced setting while maintaining a professional appearance.
CASETiFY
Stylish and protective tech accessories
About CASETiFY
CASETiFY specializes in stylish and protective tech accessories, including phone cases and AirPods cases, with a focus on customization and unique designs. The company collaborates with artists to create exclusive products, setting it apart from competitors in the consumer electronics accessories market. Sales are made directly to consumers through their e-commerce platform, and they offer a flexible return policy and warranties to enhance customer satisfaction. Additionally, CASETiFY supports mental health initiatives through philanthropic efforts, aiming to combine technology, art, and social responsibility.
Los Angeles, CaliforniaHeadquarters
2011Year Founded
SERIES_ACompany Stage
Consumer Software, Design, Consumer GoodsIndustries
201-500Employees