Field Service Specialist
VontiveSalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electrical, electronics, IT or mechanical equipment
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner
- Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
- Comply with GEHC's standard background check, including a post-offer drug test
- During employment, comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if applicable)
- Willingness to work onsite at customer location in the Daytona Beach FL area
Responsibilities
- Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections
- May assist more experienced technicians on basic and more complex repairs/resolution
- Effectively communicate and partner with teammates and colleagues
- Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation
- Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction
- As instructed, implement GE/customer facility contract and supports business goals/objectives
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area
- When trained, able to share on-call responsibility
- Document all repair actions and submit reports/summaries according to schedule
- Ensure proper care of spares, tools, and test equipment, and ensure calibration
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
- Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM
- Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality and Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner
- Ensure all test equipment is tracked and 100% calibrated on time
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work location for this Biomedical Technician role?
This role requires working onsite at customer locations in the Daytona Beach, FL area.
What education is required for this position?
An Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, or a related field is required.
What are the main responsibilities of the Biomedical Technician I?
Responsibilities include evaluating and repairing basic biomedical equipment under supervision, performing planned maintenance and inspections, communicating with customers and teammates, and documenting all actions.
Is this a remote position, or does it require onsite work?
This is not a remote position; it requires onsite work at customer locations in the Daytona Beach FL area.
What makes a strong candidate for this Biomedical Technician role?
A strong candidate will have the required Associate's or Bachelor's degree, be willing to work onsite in the Daytona Beach area, and demonstrate ability to learn repairs, maintenance, and customer communication under supervision.
GE Healthcare
Healthcare technology and data analytics provider
About GE Healthcare
GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.
Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees