Field Service Specialist
VontiveSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
- Comply with GEHC's standard background check, including a post-offer drug test
- Comply with all customer access policies, including obtaining/providing proof of required immunizations, and additional drug tests or background checks (including federal government background check if applicable)
- Able to lift, carry, push, and pull up to 35 lbs. unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods; reach at, above, and below shoulder level; flex/extend neck; good hand and finger dexterity; specific vision abilities including color, close, distance, peripheral vision, and depth perception
- Willingness to be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage
Responsibilities
- Respond to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drive customer satisfaction through Service Excellence
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation
- Effectively communicate and partner with teammates and colleagues
- Establish and engage in proactive daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
- Implement GE/customer facility contract, supporting business goals and objectives
- Lead, instruct, and assist technicians on basic and complex repairs and resolution
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area
- Share on-call/pager responsibility
- Document all repair actions and submit reports/summaries according to schedule
- Ensure proper care of spares, tools and test equipment, and ensure calibration
- Maintain approved parts inventory
- Manage vendors' service delivery processes in compliance with GE policies, as instructed
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
- May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity)
- Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the education and experience requirements for this role?
Candidates need an Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field plus 2+ years servicing medical equipment; or equivalent military education with 2+ years experience; or High School Diploma/GED with 4+ years servicing medical equipment.
Is this position remote or on-site?
This role is on-site at our client located in Arlington, TX.
What salary or compensation does this position offer?
This information is not specified in the job description.
What key skills are needed for success in this role?
Analytical and communication skills are required, with the ability to communicate technical issues to customers in an easy-to-understand manner.
What does the team structure look like for this position?
The role involves working as a member of a local team, leading and instructing technicians on repairs, sharing on-call responsibilities, and potentially serving as Site Leader directing fellow Biomedical Technicians.
GE Healthcare
Healthcare technology and data analytics provider
About GE Healthcare
GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.
Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees
