Bilingual Analyst, Case Management – Field – Must reside in or near zip code 33615 or 33635 at CVS Health

Tampa, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bi-lingual (English and Spanish)
Must reside in zip code 33615 or 33635, or within 2-3 miles
Willing and able to travel 50-75% of their time to meet members face to face in Hillsborough County and surrounding areas in FL
1+ years of experience in behavioral health or a long-term care setting
Computer proficiency in Microsoft Word, Excel, and Outlook
Bachelor's Degree required, in Social Service or related field (social services field - psychology, health administration)

Responsibilities

Telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member's overall wellness
Effectively manage a caseload that includes supportive and medically complex members
Develop a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member's overall wellness through integration
Determine appropriate services and supports due to member's health needs; including but not limited to: Prior Authorizations, Coordination with PCP and skilled providers, Condition management information, Medication review, Community resources and supports

Skills

Key technologies and capabilities for this role

Case ManagementCare CoordinationAssessmentPlanningPrior AuthorizationsTelephonic AssessmentFace-to-Face VisitsMedical Needs EvaluationCaseload ManagementHealth Integration

Questions & Answers

Common questions about this position

What is the pay range for this Bilingual Analyst position?

The typical pay range for this role is $21.10 - $36.78.

Is this a remote position, or what are the location and travel requirements?

Candidates must reside in or within 2-3 miles of zip codes 33615 or 33635 in Tampa, FL, and the role requires 50-75% travel for face-to-face visits with members in Hillsborough County or surrounding counties. The schedule is Monday-Friday, 8:00am-5:00pm.

What are the required qualifications and skills for this role?

Required qualifications include being bilingual in English and Spanish, residing in or near zip codes 33615 or 33635, willingness to travel 50-75%, 1+ years of experience in behavioral health or long-term care, computer proficiency in Microsoft Word, Excel, and Outlook, and a Bachelor's Degree in Social Service or related field.

What does the work environment and schedule look like at CVS Health for this position?

The role offers a Monday-Friday schedule during standard business hours (8:00am-5:00pm), promotes autonomy, paid holidays, and flexibility while coordinating member care, within a team focused on transforming health care.

What makes a strong candidate for this Case Management Coordinator role?

Strong candidates will be self-motivated, energetic, detail-oriented, highly organized, and tech-savvy, with preferred experience in managed care, case management, discharge planning, multitasking, prioritization, and effective communication.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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