システム監査担当（リーダー）
PayPalSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Gaming, Customer ServiceIndustries
Requirements
Candidates must possess excellent Japanese language skills (JLPT N1 or higher) and business-level English proficiency. Previous customer support experience is required, along with the ability to work in a shift-based schedule including weekends. Preferred qualifications include strong multitasking and prioritization skills, excellent leadership, decision-making abilities, and the capacity to set high standards for accuracy. Conflict management skills and the ability to provide constructive feedback are also valued, as is a strong understanding of deadlines and attention to detail. Familiarity with CRM tools like Helpshift or Zendesk and Google Suite is a plus.
Responsibilities
As a team lead in Player Engagement, you will bridge communication between the company and clients, ensuring project success by managing tasks and overseeing smooth operations. Your role involves leading, motivating, coaching, and training team members, creating schedules, and executing tasks based on client needs. You will supervise daily agent performance, provide guidance, and foster a positive work environment. Responsibilities also include conducting quality control, resolving technical issues, maintaining equipment, and ensuring safety standards. You will audit macros and knowledge base materials, perform mass responses when necessary, and manage ticket queues. Additionally, you will act as a liaison for complex issues, clearly communicate project details to agents, and adapt priorities based on changing queue volumes to meet client demands. Creating CRM and tool views to enhance visibility and reporting is also part of the job.
Skills
Customer Support
Leadership
Coaching
Training
Quality Assurance
Technical Support
Community Management
Conflict Management
Time Management
Project Management
Communication
Analysis
Helpshift
Zendesk
Google Suite
Japanese (JLPT N1+)
English (Business Level)
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees