Barista | Richmond at Blank Street

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, HospitalityIndustries

Requirements

Experience in the customer service or hospitality industry
Availability that meets the needs of our cafes (Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Friday, Saturday, Sunday); Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Friday, Saturday, Sunday); Weekend and holiday availability preferred)
Authorised to work in the UK
Friendly and enthusiastic team player with a passion for excellent customer service
Reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
Passionate about creating delicious coffee and other cafe beverages
Strong independent problem solver with proven multi-tasking and communication skills
Curious, adaptable and always willing to learn
Comfortable working in a team or independently
Comfortable maintaining store safety

Responsibilities

Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
Adhere to Health and Safety Regulations and Food Safety Standards at all times
Full and complete knowledge and adherence to all product, service and brand training playbooks
Participate in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Skills

Key technologies and capabilities for this role

Customer ServiceCoffee PreparationBeverage PreparationMultitaskingTime ManagementCommunicationProblem SolvingTeamwork

Questions & Answers

Common questions about this position

What are the availability requirements for this barista position?

Part-time requires 24 hours per week with 3 days of availability, including 2 peak days (Friday, Saturday, Sunday). Full-time requires 35 hours per week with 4-5 days of availability, including 2 peak days.

What skills and qualities are required for the barista role?

Key requirements include experience in customer service or hospitality, being a friendly team player with passion for customer service, reliable time management during rushes, passion for coffee, strong problem-solving, multi-tasking, communication skills, adaptability, and comfort working independently or in a team.

What is the salary or compensation for this barista position?

This information is not specified in the job description.

What is the work environment like at Blank Street?

Baristas work in a team environment while also independently, focusing on customer-centric service, using world-class coffee equipment, and participating in operations and marketing initiatives to build customer loyalty.

What makes a strong candidate for this barista role?

A strong candidate has hospitality or customer service experience, flexible availability including peak weekend days, passion for coffee and service, and skills in multi-tasking, problem-solving, and teamwork during busy periods.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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