Barista | Glasgow at Blank Street

Glasgow, Scotland, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and BeverageIndustries

Requirements

Experience in the customer service or hospitality industry
Friendly and enthusiastic team player with a passion for excellent customer service
Reliable with ability to effectively manage time and priorities, including during busy rush periods with a sense of urgency
Passionate about creating delicious coffee and other cafe beverages
Strong independent problem solver with proven multi-tasking and communication skills
Curious, adaptable, and always willing to learn
Comfortable working in a team or independently
Comfortable maintaining store safety
Availability that meets cafe needs: Part-Time (24 hours/week, 3 days, including 2 peak days: Fri/Sat/Sun); Full-Time (35 hours/week, 5 days, including 2 peak days: Fri/Sat/Sun); weekend and holiday availability preferred
Authorised to work in the UK

Responsibilities

Delight customers with consistent, welcoming, and engaging customer service to turn every customer into a regular
Work within the coffee program using Eversys Cameos and Shot Masters to prepare tastiest drinks
Complete all training for proper food and beverage handling to retain freshness and quality
Implement systems to avoid wastage of food and beverage products, adjusting par levels based on business peaks and lows
Adhere to Health and Safety Regulations and Food Safety Standards at all times
Maintain full knowledge and adherence to all product, service, and brand training playbooks
Participate in Operations and marketing initiatives to increase foot traffic, new customers, daily sales, operational profitability, and build a loyal neighbourhood customer base

Skills

Customer Service

Coffee Preparation

Multitasking

Communication Skills

Time Management

Hospitality

Teamwork

Problem Solving

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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