Barista | 61A Central Wellesley at Blank Street

Natick, Massachusetts, United States

Blank Street Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Food and Beverage, HospitalityIndustries

Requirements

  • Experience in the customer service or hospitality industry
  • 18+ years of age
  • Able to lift 25+ lbs, and to stand for long periods of time
  • Availability that meets the needs of our cafes (Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Friday, Saturday, Sunday); Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Friday, Saturday, Sunday); Weekend and holiday availability preferred)
  • Authorized to work in the U.S. (Form I-9 and E-Verify process)

Responsibilities

  • Delight customers with consistent, welcoming and engaging customer service, turning every customer into a regular
  • Work within a world-class coffee program using eversys cameos and shotmasters to prepare the tastiest drinks
  • Complete all training to ensure proper handling of food and beverage to retain freshness and quality
  • Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
  • Maintain Local Department of Health standards at all times
  • Full and complete knowledge and adherence to all product, service and brand training playbooks
  • Participate in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, operational profitability, and develop a loyal neighborhood customer base

Skills

Key technologies and capabilities for this role

Customer ServiceCoffee PreparationBeverage PreparationCash HandlingMultitaskingCommunicationProblem SolvingTeamwork

Questions & Answers

Common questions about this position

What skills are required for the Barista position?

Key skills include being a friendly team player with passion for customer service, reliable time management during rushes, passion for making coffee, strong problem-solving and multitasking, adaptability, and comfort with cash-handling and store safety.

What is the location for this Barista role?

The position is at 61A Central Wellesley.

What is the salary or compensation for this Barista job?

This information is not specified in the job description.

What is the company culture like at Blank Street?

Blank Street emphasizes values like Dream Big, Start Small, Make Someone’s Day, and Move As One, fostering a team environment where baristas work independently or collaboratively to create memorable customer experiences.

What makes a strong candidate for this Barista role?

A strong candidate is a proven people-person who thrives in teams, delivers amazing service with passion and precision, manages rushes reliably, solves problems independently, and is adaptable and customer-centric.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters
2020Year Founded
$50.6MTotal Funding
EARLY_VCCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours
Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.
Subscription program may not resonate with all customer segments, risking dissatisfaction.
Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
Small, cost-effective locations reduce overhead and allow competitive pricing.
Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.
Subscription model provides steady revenue and enhances customer loyalty.
Partnerships with lifestyle brands boost brand visibility and customer engagement.

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