Customer Support Specialist - Weekend Coverage
MercurySalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Keeper Security
B2B Customer Support Representative (Night Shift and Weekend Shift)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, SoftwareIndustries
Requirements
Candidates must have at least 1 year of experience in a technical support role and be proficient with Google Docs and MS Office tools. Excellent written and verbal communication skills are necessary, along with the ability to work independently and collaboratively in a fast-paced environment. A proven history of maintaining professionalism with customers is required, and a Bachelor's degree, Salesforce or ServiceNow experience, and technical proficiency with smartphones, tablets, and computers are preferred.
Responsibilities
The B2B Customer Support Representative will handle customer requests and feedback via phone and email, troubleshoot issues, and provide real-time assistance. Responsibilities include answering incoming calls, tickets, and chats regarding product problems and service questions, staying up-to-date on product knowledge, and escalating complex issues to the Tier 2 team when necessary. The role also involves maintaining a high level of professionalism and establishing a positive rapport with customers.
Skills
Customer Support
B2B Support
Technical Support
Cybersecurity
Salesforce
Troubleshooting
Communication
Problem-Solving
Product Knowledge
Keeper Security
Cybersecurity solutions for data protection
About Keeper Security
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.
Chicago, IllinoisHeadquarters
2011Year Founded
$58.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
CybersecurityIndustries
201-500Employees