Automation Hardware Technical Support Europe at Danaher Corporation

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Life Sciences, Laboratory EquipmentIndustries

Requirements

Biomedical engineer or equivalent
At least 5 years of Technical Support, Field Service experience with Diagnostics market (early careers welcome with troubleshooting experience from Thesis or Internships)
Proficient English, both spoken and written, is mandatory
Ability to travel and provide service in whole country as well as periodic travel to other European countries and overnight travel
A current valid driver’s license is required

Responsibilities

Provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms
Drive service targets while ensuring strong customer satisfaction and retention rate
Apply critical thinking to resolve appropriate action to rapidly repair instrumentation
Train customers and Service Engineers
Support Applications Team and verify the operational performance and data quality of systems to supply to overall commercial organization
Operate independently in Italian/Germany territory and in Europe when needed (with overnight required as needed) to provide excellent customer service while installing and maintaining Automation instrumentation and systems in hospital and stand-alone laboratory environments
Share standard methodologies, mentor and receive experienced technical support as part of a team

Skills

Technical Support

Troubleshooting

Automation Platforms

Instrumentation Repair

Customer Satisfaction

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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