Ada

Associate Software Engineer

Manchester, England, United Kingdom

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, Information TechnologyIndustries

Requirements

The Associate Software Engineer should possess strong analytical skills and a keen desire to learn, along with experience developing, implementing, and supporting Jira and Confluence software solutions. Experience with software renewals is also required.

Responsibilities

This role involves administering technical solutions and projects within Jira, Confluence, and Jira Service Management, supporting upgrades to the Atlassian toolset, providing user access and JML processes, contributing to the development of customisations, training and guiding users, providing technical support, maintaining documentation, contributing to license management, working under guidance to understand problems and deliver solutions, writing code for scalable solutions, and contributing to initiatives to improve system observability and operational efficiency.

Skills

Jira
Confluence
Software Development
Analytical Skills
Support and Implementation

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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