Assistant Analyst, Law Enforcement Response

Position Overview

• Location Type: Remote
• Location: Japan
• Job Type: Employment Type (Not specified, but implied full-time)
• Salary: Not specified

Twilio is a communications company that provides innovative solutions to businesses and empowers developers. They are a remote-first company with a strong culture of connection and global inclusion.

About the Job

This role is for an Assistant Analyst, Law Enforcement Response, focusing on processing and responding to government agency requests worldwide, with a particular emphasis on Japan-based matters. The position reports to the Associate Managing Paralegal, Law Enforcement Response, and requires a team player who embodies the Twilio Magic.

Responsibilities

• Review and process Japanese police requests, including logging details and documents into an internal system.
• Draft accurate, professional responses to law enforcement inquiries in Japanese and mail physical letter responses.
• Receive and handle phone calls from Japanese law enforcement agents.
• Respond to global government requests for information (subpoenas, court orders, search warrants, emergency disclosure requests) in accordance with Twilio's procedures, policies, and applicable law.
• Assist with high-volume data and document management and other organizational projects.
• Identify opportunities to streamline and improve inter- and intra-team processes and procedures.
• Develop passions and skills.

Qualifications

Required:

• Business-level fluency in both Japanese and English, with excellent written and verbal communication skills.
• Ability to work effectively as a self-starter on a geographically dispersed team, with good judgment for escalating issues.
• Excellent organizational, communication, and interpersonal skills.
• Strong attention to detail.
• Proficiency in Google Workspace products, Microsoft Word, and Microsoft Excel.
• Willingness and ability to develop proficiency with unfamiliar digital tools and platforms.

Desired:

• Prior experience handling or reviewing legal or law enforcement documents.
• A sense of humor, enthusiasm for technology, and a desire to learn about Twilio’s products and services.
• A short (no more than one page) cover letter describing interest in the position.

Travel

Occasional travel may be required for project or team in-person meetings.

What We Offer

Twilio offers benefits such as competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more (offerings vary by location).