International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Legal ServicesIndustries
Requirements
Candidates must possess business-level fluency in both Japanese and English, with excellent written and verbal communication skills, and be a self-starter who can work effectively on a geographically dispersed team, exhibiting good judgment in escalating issues. Strong organizational, communication, and interpersonal skills are required, along with attention to detail and proficiency in software such as Google Workspace, Microsoft Word, and Microsoft Excel, and a willingness to develop proficiency with unfamiliar digital tools.
Responsibilities
The Assistant Analyst, Law Enforcement Response will review and process Japanese police requests, including logging request details and documents into a case management system, drafting accurate responses in Japanese, and mailing physical letter responses. They will receive and handle phone calls from Japanese law enforcement agents, respond to government requests for information globally, including subpoenas and court orders, assist with data and document management, identify opportunities to streamline processes, and find opportunities to develop their skills.
Skills
Japanese language
Legal documentation
Request processing
Data management
Communication with law enforcement
Twilio
Cloud communications platform for developers
About Twilio
Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.
Key Metrics
San Francisco, CaliforniaHeadquarters
2008Year Founded
$243.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees