Architect(ServiceNow Architecture, ITSM,CSM) at Altera Digital Health

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Bachelor's Degree in Computer Science or related field
ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
ITIL Foundations Certification preferred
Total 12+ years of experience and 8+ years relevant work experience
Willing to work in shifts
Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM
Experience with complex software solutions
Ability to define and manage complex process and/or product issues of a broad scope using independent judgment
Success driving complex issues through analysis and resolution
Industry domain expertise
Experience writing technical functional specifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Proven experience in configuration, customization, development, and administration on the ServiceNow platform
Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc
Proven experience in working within both waterfall and Agile/Scrum methodologies
Practical experience of setting up ServiceNow API’s and MID servers
Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations
Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise
Excellent conflict management and negotiation skills
Ability to train and support others on functional area-related topics
Proven organizational skills (preferred)
High energy, ambitious self-starter with an aptitude for learning and customer focus (preferred)
Ability to work independently, work in a fast-paced environment, and manage workload prioritization (preferred)
Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment (preferred)
Working knowledge of vendor management principles and procedures (preferred)

Responsibilities

Ensures platform alignment with the business strategy
Provides consultative technical leadership to the platform team
Creates and maintains a detailed view of the existing architecture
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Resolves technical escalations, including responding to defects
Participates in process workshops
Assists in migrating configuration across instances
Oversee the implementation and maintenance of platform integrations
Oversee the security of the Now Platform

Skills

Key technologies and capabilities for this role

ServiceNowITSMCSMITOMITILSolution ArchitectureTechnical ArchitecturePlatform IntegrationsSecurityServiceNow Certified Technical Architect

Questions & Answers

Common questions about this position

What certifications are required or preferred for this Architect role?

A Bachelor's Degree in Computer Science or related is required, along with ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA)). ITIL Foundations Certification is preferred.

What is the experience level required for this position?

Total 12+ years of experience and 8+ years of relevant work experience are required, including experience in Solution Design and Architecture of ServiceNow projects in modules like ITSM, CSM or ITOM.

Is this a remote position, or are there location requirements?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What are the key technical skills needed for this ServiceNow Architect position?

Proven experience in configuration, customization, development, and administration on the ServiceNow platform is required, including implementing functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, and integrations with third-party systems using REST, SSO, SAML, etc. Practical experience with Web Technologies (XML, HTML, JavaScript), relational databases, ServiceNow APIs, MID servers, and both waterfall and Agile/Scrum methodologies is also needed.

Does this role require shift work?

Yes, candidates must be willing to work in shifts.

What makes a strong candidate for this Architect position?

Strong candidates will have 12+ years total experience with 8+ in relevant ServiceNow architecture for ITSM/CSM, key certifications like ServiceNow CTA/CMA, proven skills in platform customization and integrations, experience with AI integration, and the ability to handle complex issues independently.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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