Senior Application Architect Contact Center AI/Chatbot
HumanaSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Contact CenterIndustries
Requirements
- Minimum 7.5 years of experience (ideally 8+ years in Contact Center domain with focus on design and implementation)
- Hands-on expertise in Amazon Connect features and AWS services (Lex, Lambda, DynamoDB, S3, API Gateway, Pinpoint, Transcribe, Comprehend, etc.)
- Experience in Node.js and Python programming for contact center applications and integrations
- Strong knowledge of DevOps practices and CI/CD tools (AWS CodePipeline, Jenkins, GitLab CI/CD, etc.)
- Experience implementing Infrastructure as Code (IaC) using CloudFormation, Terraform, or AWS CDK
- Good understanding of API-based integrations with Amazon Connect and enterprise platforms (CRM, ERP, Workforce Management, etc.)
- Exposure to Agile methodologies and experience in fast-paced delivery environments
- Strong problem-solving skills and ability to work collaboratively in a team environment
- 15 years full-time education (Engineering or equivalent degree in Computer Science, Information Technology, or related field preferred)
- AWS certification (preferred)
Responsibilities
- Design and implement solutions leveraging Amazon Connect and related AWS services (Lex, Lambda, DynamoDB, S3, API Gateway, Pinpoint, Transcribe, Comprehend, etc.)
- Configure, customize, and optimize Amazon Connect features for enterprise contact center environments
- Build and support API-based integrations with CRM, ERP, Workforce Management, and other enterprise applications
- Develop applications and automation scripts using Node.js/Python for enhancing contact center functionality
- Implement and manage CI/CD pipelines for contact center applications and AWS infrastructure deployments
- Apply DevOps best practices including Infrastructure as Code (CloudFormation/Terraform), automated deployments, and monitoring
- Support release management, testing, and operational stability of deployed solutions
- Collaborate with senior managers and clients to understand requirements and translate them into effective solutions
- Contribute to customer experience improvement initiatives through innovative use of AWS services
- Provide technical support and guidance during implementation, ensuring smooth migration and minimal disruption
- Work as part of an Agile delivery team, participating in sprint planning, reviews, and retrospectives
- Ensure timely delivery of tasks with high quality and adherence to standards
- Collaborate closely with QA, business analysts, and solution architects
- Act as the ongoing interface between the client and the system or application, defining issues and designing resolutions based on deep product knowledge
Skills
Amazon Connect
AWS
Lex
Lambda
DynamoDB
S3
API Gateway
Pinpoint
Transcribe
Comprehend
Node.js
Python
DevOps
CI-CD
Cloud Contact Center Implementation
Accenture
Global professional services for digital transformation
About Accenture
Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.
Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees