QA Automation Engineer
Keeper SecuritySalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Contact CenterIndustries
Requirements
- Minimum 7.5-10 years of experience in QA, with 8+ years hands-on in automation testing for IVR and Contact Center platforms
- 15 years full-time education (Engineering or equivalent degree in Computer Science or Information Technology preferred)
- Experience with Cyara or similar IVR automation tools
- Experience in QA Automation using Python Scripting
- Knowledge of Cloud Contact Center platforms (Amazon Connect, Genesys Cloud, NICE CXOne)
- Solid experience in manual and automated testing, CI/CD integration, and automation frameworks
- Experience in security & compliance testing and knowledge specific to contact center domain
- Expertise in IVR testing, Speech IVR, and agent desktop validation
- Strong problem-solving, communication, and team collaboration skills
- Must have skills: Automation Integration
- Preferred: Experience in stress/load testing using Hammer or Cruncher; Exposure to AWS/Amazon Connect automation frameworks; Familiarity with API testing tools (Postman, SoapUI, REST/SOAP integrations); Experience in Agile and DevOps environments, including CI/CD pipelines
Responsibilities
- Assist in defining and implementing automation testing strategy for IVR, Chatbot, WFM, Agent Desktop, and Contact Center applications
- Develop, execute, and maintain automated test scripts and frameworks under guidance from senior QA leads
- Ensure regression and functional test coverage for Cloud Contact Center platforms
- Analyze IVR call flows, business requirements, and workflows to design robust automated test cases
- Conduct end-to-end IVR testing, including call initiation to agent transfer, ID&V, payments, and speech IVR scenarios
- Validate agent toolbar functionality and integrations with CRM/ERP systems
- Execute automation using tools such as Cyara, Selenium, or custom frameworks, integrated with CI/CD pipelines
- Assist with stress/load testing using Hammer or Cruncher
- Maintain metrics-driven dashboards and reporting for automation coverage and QA health
- Support senior QA leads in mentoring junior QA engineers and promoting best practices in testing and automation
- Collaborate with delivery teams, architects, and developers to ensure QA aligns with project requirements and quality standards
- Contribute to knowledge sharing, skill-building, and process improvements within the QA team
- Participate in QA planning meetings, status reporting, and risk assessments
- Support communication with clients and internal stakeholders regarding test progress, issues, and quality metrics
- Act as the ongoing interface between the client and the system or application, defining client issues and designing resolutions based on deep product knowledge
Skills
QA Automation
Automation Testing
Amazon Connect
Genesys Cloud
NICE CXOne
IVR Testing
Chatbot Testing
Automated Test Scripts
Test Frameworks
Regression Testing
Cloud Contact Center
Agent Desktop
Accenture
Global professional services for digital transformation
About Accenture
Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.
Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees