Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Minimum 7.5 years of experience (5–12 years preferred) in enterprise network operations and engineering roles
15 years full-time education
Deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, and Cisco Identity Services Engine (ISE)
Cisco CCIE Enterprise Wireless or CCIE Security certification
Hands-on experience with LAN switching, routing protocols (OSPF, BGP), Wireless technologies (Cisco WLC, APs)
Experience with IPAM, DHCP, DNS services, Cisco ISE administration and troubleshooting
Experience designing and implementing secure access control frameworks
Good understanding of enterprise security standards and network segmentation
Basic working knowledge of Splunk (and ThousandEyes) for log analysis and alerting
Familiarity with ITSM and change management processes
Network Security Operations (must-have skill)
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to lead high-severity incident resolution and provide root cause analysis (RCA)
Comfortable mentoring junior engineers and participating in solution design discussions
Proactive mindset with attention to detail and documentation

Responsibilities

Act as an L3 escalation point for complex issues across LAN, routing, Wi-Fi, DHCP, IPAM, and Cisco ISE
Manage action plans and future requests, including automation initiatives
Troubleshoot advanced LAN and routing solutions in campus and branch environments
Lead issue resolution involving wireless networks, including controller configurations, SSIDs, and client access problems
Manage and fine-tune IPAM and DHCP configurations, ensuring high availability and proper IP allocations
Maintain and troubleshoot Cisco ISE policies related to authentication, profiling, and posture assessment
Use Splunk to correlate network events, analyze logs, and support root cause analysis
Collaborate with architecture, security, and operations teams on network projects and upgrades
Provide guidance and technical leadership to L1.5/L2 support teams
Document solutions, create and maintain SOPs, and contribute to knowledge base development
Act as the ongoing interface between the client and the system or application, defining issues and designing resolutions based on deep product knowledge

Skills

Cisco ISE

LAN

Routing

Wi-Fi

DHCP

IPAM

Network Security Operations

CCIE Enterprise Wireless

CCIE Security

Splunk

Network Troubleshooting

Wireless Controller

SSID Configuration

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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