Grievance & Appeals Representative
HumanaFull Time
Mid-level (3 to 4 years)
Candidates should have 1-2 years of experience in claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience. Experience in reading or researching benefit language is also required. Some college education is preferred, and a High School or GED equivalent is acceptable. The candidate should possess strong analytical skills focusing on accuracy and attention to detail, knowledge of clinical terminology, regulatory and accreditation requirements, and excellent verbal and written communication skills. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word, is necessary.
The Appeal and Grievance Coordinator is responsible for the intake, investigation, and resolution of appeals, complaints, and grievances for all products, which may involve multiple issues and require coordination across various business units. This role ensures timely, customer-focused responses and identifies trends and emerging issues, recommending solutions. Responsibilities include researching incoming appeals, complaints, and grievances to determine appropriate handling, rerouting inappropriate items, and verifying the accuracy of benefit denials, claim processing logic, member eligibility, and billing/payment status. The coordinator will also triage incomplete components to appropriate subject matter experts for resolution content and coordinate all components for final communication and closure. Additionally, this position serves as a technical resource to colleagues, identifies trends and emerging issues, and provides input on potential solutions. The role requires the ability to meet demands in a fast-paced environment with tight turnaround times and make appropriate decisions based on current policies and guidelines.
Comprehensive pharmacy and healthcare services
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.