Analytics Engineer at KUBRA

Mississauga, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Billing, Payments, Customer ExperienceIndustries

Requirements

3–5 years of experience in data analysis and reporting, preferably within product or SaaS environments
Hands-on proficiency with SQL and Looker
Experience building end-to-end reporting solutions from data modeling to dashboard deployment and support
Familiarity with LookML, model/view development and performance tuning, data warehousing concepts and ETL/ELT practices; exposure to cloud platforms (AWS/Azure) is preferred
Experience collaborating with Data Engineering and Data Science teams; Python/ML/AI experience is an asset
Undergraduate degree in a related discipline (e.g., Computer Science, Statistics, Analytics, Mathematics, Engineering, Economics) or equivalent experience
Advanced certifications in analytics or BI tools are preferred
Excellent problem-solving, communication (oral and written), and data storytelling skills; ability to translate analysis into clear narratives and actionable business recommendations
Strong analytical skills with experience working with large and complex datasets; meticulous attention to detail
Familiarity with Python for advanced analysis and data manipulation
Ability to define and maintain KPIs and translate business questions into analytical requirements
Solid understanding of data governance, cataloging, and metric standardization
Excellent organizational and time management skills; able to manage multiple priorities under tight deadlines
Proactive, collaborative, and client-focused mindset with strong influence and impact skills

Responsibilities

Own a curated catalog of business metrics and KPIs, ensuring consistent definitions and alignment across products and clients
Design, build, and automate dashboards and reports in Power BI and Looker, backed by robust data models and clear analytical logic
Partner with Data Engineering to define reporting datasets, enforce data quality checks, and uphold governance standards
Deliver accurate, timely reports and dashboards to stakeholders with high reliability and attention to detail
Conduct in-depth analysis to identify trends, drivers, and opportunities, providing actionable recommendations to business leaders
Automate recurring reporting processes (e.g., QBRs, client packages) using reusable datasets, templates, and semantic layers
Model, query, and transform data using SQL; maintain performant data pipelines, refresh schedules, and access controls
Collaborate with Data Science to support experiments and track ML/AI outcomes through production dashboards
Partner with cross-functional teams (Product, CXT, Finance, Client Success) to align metrics with company and client goals
Document analytical logic, KPI definitions, data lineage, and assumptions to enable self-service and knowledge sharing
Implement QA for data assets, including validation, regression testing, and monitoring for anomalies
Stay current with BI and analytics tools and best practices; recommend and adopt improvements that enhance reliability, performance, or usability

Skills

Power BI

Looker

SQL

Data Modeling

Data Pipelines

Data Quality

Data Governance

KPI

Dashboard

Analytics

Business Metrics

Automation

KUBRA

Customer experience management for utilities and government

About KUBRA

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Mississauga, CanadaHeadquarters

1992Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Paid day off for your birthday

Flexible Work Hours

Bi-annual performance-based bonus

Professional Development Budget

Health Savings Account/Flexible Spending Account

401(k) Company Match

Risks

Emerging tech startups pose a competitive threat to KUBRA's market share.

Economic downturns may reduce budgets for KUBRA's utility clients.

Data privacy regulations could increase compliance costs for KUBRA.

Differentiation

KUBRA offers a comprehensive suite of customer experience management solutions for utilities.

KUBRA's solutions reach over 40% of households in the U.S. and Canada.

KUBRA partners with major platforms like Apple Pay and Google Pay for flexible payments.

Upsides

KUBRA's advanced analytics enhance data insights for utility companies.

Strategic partnerships with VertexOne and NorthStar expand KUBRA's market reach.

Growing demand for digital payments aligns with KUBRA's offerings.

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