AML Operations Team Lead at Accenture

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree in Finance, Economics, Business, Law, or related field
English level: C1 (advanced proficiency required)
Must possess a valid work permit or hold European Union/Schengen citizenship (or residency for Portugal)
3-5 years total experience in AML or Financial Crime Operations
At least 2 years of leadership experience in managing transaction monitoring or investigative teams
Strong exposure to E2E investigation, alert handling, SAR/STR preparation, and AML quality frameworks
At least one of the following certifications: ICA certifications in AML, Financial Crime, or Compliance and/or CAMS (Certified Anti-Money Laundering Specialist)
Deep understanding of AML typologies, red-flag indicators, and regulatory obligations
Excellent leadership, communication, and analytical decision-making skills
Strong report writing and case narrative skills
Ability to perform effectively in a fast-paced environment and adapt flexibly to change management needs

Responsibilities

Lead, coach, and develop a team of AML analysts and investigators to achieve productivity, quality, and SLA targets
Conduct regular one-on-ones, performance reviews, and feedback sessions to foster continuous improvement
Identify training needs and collaborate with QC and Training SMEs to close knowledge or skill gaps
Utilize data analytics to monitor trend analysis, KPI reporting, and quality metrics to drive performance improvements
Promote team engagement, discipline, and accountability in line with company values and client expectations
Oversee and support day-to-day investigation workflow — allocation, prioritization, case handling and case review — to ensure timely and accurate completion of alerts
Monitor individual and team performance metrics (throughput, quality, turnaround time) and drive corrective action when needed
Ensure investigation narratives, dispositions, and SAR recommendations meet internal and regulatory standards
Maintain clear audit trails, escalation logs, and adherence to case documentation standards
Partner with QC and QA teams to ensure error rates remain within acceptable thresholds
Conduct regular spot-checks or peer reviews to reinforce investigation quality and consistency
Act as first point of escalation for operational or procedural issues raised by analysts
Reinforce adherence to AML regulations (FATF, EU AMLD) and client-specific policies
Identify potential red flags, fraud trends and patterns, typologies, or emerging risks in daily operations, with strong emphasis on detecting new and evolving typologies
Escalate unusual trends, potential control gaps, or high-risk cases to Operations Manager or MLRO-designated contacts
Support internal audits and ensure the team maintains full audit readiness and compliance with record-keeping requirements
Work closely with cross-functional teams (Training, QC, Reporting, Delivery Excellence) to streamline workflows and enhance investigation efficiency
Participate in calibration and governance sessions to align standards across delivery locations
Contribute to process improvement initiatives and suggest automation or analytics-driven enhancements

Skills

AML

Transaction Monitoring

SAR

KPI Reporting

Data Analytics

Quality Assurance

Team Leadership

Performance Management

Regulatory Compliance

Risk-Based Approach

Case Investigation

Workflow Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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