Agentforce Service Designer at Accenture

Melbourne, Victoria, Australia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Strong communication and stakeholder engagement skills to understand business goals and translate them into Agentforce-supported service and sales journeys
Expertise in facilitating journey-mapping workshops to uncover system gaps, identify optimisation opportunities, and define business processes suited for Agentforce automation
Proficiency in translating complex workflows into clear visual process maps using tools like Visio, Lucidchart, or Miro
Ability to work collaboratively with product owners, Salesforce admins, developers, and AI engineers to design scalable, cost-efficient solutions leveraging Agentforce, Service Cloud, Experience Cloud, and other Salesforce products
Skills in designing effective prompts and applying prompting techniques (e.g., conversational, role-based, creative, chain-of-thought) based on business use cases
Experience creating personas, style guides, and tone frameworks for consistent agent solutioning across channels
Proficiency in capturing and documenting functional requirements, user stories, and acceptance criteria using Jira, Confluence, and other project tools
Ability to produce high-quality design artefacts, including HLD/HLB documentation that meets organisational delivery standards
Knowledge to ensure solutions meet security, compliance, and data-access requirements through discovery, configuration, and testing
Capability to serve as Functional Lead during Testing/UAT, ensuring test coverage aligns to requirements, validating scenarios, and coordinating defect resolution
Ability to work through continuous feedback loops to fine-tune Agentforce behavior and proactively identify data quality, access, and security issues

Responsibilities

Design end-to-end AI agent experiences using Salesforce Agentforce, ensuring intuitive, efficient, and human-centered interactions

Skills

Salesforce

Agentforce

Service Design

UX Design

Conversational Design

AI Workflow

AI Agents

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free