Agent Software Engineer - Intern (Summer 2026) at Decagon

San Francisco, California, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

Will graduate by summer 2027 with a degree in Computer Science or a related technical field
Have experience from previous software engineering internships
Write amazing code, fast
Excited to thrive in a fast-paced environment, continuously learn, and sharpen skills
Able to work onsite in the San Francisco office from May—September (based on summer schedule)

Responsibilities

Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Skills

Key technologies and capabilities for this role

AIAI AgentsSoftware EngineeringConversational AIAgent Engineering

Questions & Answers

Common questions about this position

What is the compensation for this internship?

The internship pays $2,400 per week.

Is this internship remote or onsite, and where?

This is an onsite internship requiring you to work out of the San Francisco office from May to September, based on your summer schedule.

What skills or background are required for this role?

You need to graduate by summer 2027 with a degree in Computer Science or a related field, have experience from previous software engineering internships, write amazing code quickly, and be excited to thrive in a fast-paced environment while continuously learning.

What is the company culture like at Decagon?

Decagon is an in-office company driven by a shared commitment to excellence and velocity, with values including customers are everything, relentless momentum, winner’s mindset, and stronger together.

What makes a strong candidate for this internship?

Strong candidates will have prior software engineering internships, write high-quality code quickly, hold a CS or related degree graduating by summer 2027, and show excitement for fast-paced environments; prior experience with multi-modal models is a plus.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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