Aftersales Publication Author at General Motors

São Caetano do Sul, Sao Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor degree, preferably in Engineering or technical areas
Very good knowledge of automotive systems and interested in technical literatures
Intermediate English (Mandatory writing and reading)
Very good written and oral communication and presentation skills
Advanced skills in MS Office (Excel, Word, PowerPoint)
Technical drawing experience
Ability to keep the standards and to improve (Innovation is a need for this role)
Strong ability to work under pressure and tight deadlines
High sense of urgency and customer focus
Working comfortably within a dynamic business environment
Driven for results skills (desire to win)

Responsibilities

Work in collaboration with Product Engineering and Marketing in order to develop the content of Owner’s Manual and glove box literature
Develop OM content for each program launches for GMSA
Analyze new, modified and carryover OM content for programs launched in South America and the ones surrogated by GMSA Aftersales Engineering
Validate vehicle feature and operation to best inform our customers how they work
Audit translation to Brazilian Portuguese for OM published in Brazilian market
Author owner’s manual in English language in the Global Service Authoring System (GSA)
Develop illustration in global standards for Owner’s Manual
Author technical content for dealers’ technicians

Skills

Key technologies and capabilities for this role

Owner's Manual DevelopmentTechnical WritingContent ManagementProduct Engineering CollaborationMarketing CollaborationPublication AuthoringService InformationVehicle Documentation

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid position that does not require being on-site full-time, but requires onsite presence at a GM facility on Tuesday, Wednesday, and Thursday to attend business.

What are the required qualifications for this role?

Candidates need a Bachelor degree preferably in Engineering or technical areas, very good knowledge of automotive systems, intermediate English for writing and reading, advanced MS Office skills, technical drawing experience, and the ability to work under pressure with high urgency.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like for this role?

The role is in a dynamic environment focused on future global projects, customer needs, innovation, performing above and beyond to wow customers, with high energy, creativity, drive for results, and a sense of urgency.

What makes a strong candidate for this Aftersales Publication Author role?

Strong candidates have engineering or technical backgrounds, automotive systems knowledge, intermediate English proficiency, technical drawing skills, innovation mindset, and thrive under pressure with tight deadlines and high urgency.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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