Affiliate Ops and Systems Manager at Pattern

Lehi, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

3–5+ years experience in influencer marketing, affiliate program management, or creator operations — preferably in eCommerce or performance-driven environments
Proven ability to build systems for outreach, tracking, and community management at scale
Deep familiarity with TikTok Shop, Seller Center, and the TikTok Creator Marketplace
Hands-on experience with Discord (either professionally or personally) and a knack for fostering digital communities
Comfortable working with automation tools (e.g., CRM systems, bots, Airtable, Euka Bot)
Analytical mindset — you know how to interpret data and apply it to system-level improvements
Exceptional project management and cross-functional collaboration skills
Experience working with global support teams

Responsibilities

Own and build the systems, processes, and outreach sequences that power our TikTok Shop affiliate engine
Lead the development and optimization of our outreach pipeline — including CRM workflows, outreach templates, and Euka Bot automation
Manage our affiliate KPIs, dashboards, and reporting systems to ensure visibility and performance tracking across all campaigns
Build and scale our Discord community as a central hub for affiliate engagement, perks, product drops, education, and retention
Create SOPs and engagement calendars for content, announcements, support, and creator rewards
Work with finance, analytics, and TikTok Shop Seller Center to implement scalable payout models and track ROI by creator and cohort
Monitor affiliate performance metrics (CTR, AOV, ROI, conversion rate) and optimize recruitment accordingly
Manage an overseas team dedicated to recruitment, reporting, and outreach support — ensuring output is high-quality and aligned to targets
Collaborate with campaign managers, content strategists, and analytics to surface insights and improve affiliate pipeline quality
Own creator ops from onboarding to activation to retention — ensuring every creator touchpoint is smooth, measured, and scalable

Skills

Key technologies and capabilities for this role

TikTok ShopAffiliate OutreachDiscordData AnalysisProcess OptimizationTracking SystemsPayout SystemsOperational EfficiencyCross-functional CollaborationSpreadsheet Management

Questions & Answers

Common questions about this position

What is the salary for the Affiliate Ops and Systems Manager role?

This information is not specified in the job description.

Is this a remote position or is there a location requirement?

This information is not specified in the job description.

What skills are required for this role?

The role requires being systems-savvy, process-driven, obsessed with data and operational excellence, with skills in spreadsheets, strategy, CRM workflows, Discord community management, and performance metrics like CTR, AOV, and ROI.

What is the company culture like at Pattern?

Pattern emphasizes employee experience at the center of its business model, has been recognized as one of Newsweek’s Global Most Loved Workplaces, and values hustle, data obsession, partner success, and a nerdy approach to changing the game.

What makes a strong candidate for this position?

A strong candidate is systems-savvy and process-driven, excels in building outreach systems, Discord communities, tracking KPIs, managing overseas teams, and collaborating cross-functionally with a focus on operational excellence and high-velocity campaigns.

Pattern

Ecommerce acceleration and competitive analysis

About Pattern

Pattern.com focuses on ecommerce acceleration, particularly on Amazon, by providing a free digital shelf management software that analyzes data from millions of searches and products. This tool uses machine learning to give brands insights into their competition, helping them optimize their product listings. Unlike competitors, Pattern.com offers both free tools and premium services, including market insights and consultancy, to help brands grow on Amazon. The company's goal is to empower brands to enhance their visibility and sales on one of the largest online marketplaces.

Lehi, UtahHeadquarters

2013Year Founded

$269.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven ecommerce platforms could erode Pattern's market share.

The rapid growth of Amazon's third-party sellers may dilute Pattern's service effectiveness.

The partnership with Giggster may divert focus from core ecommerce services.

Differentiation

Pattern offers a free digital shelf management tool for Amazon sellers.

The company uses machine learning to provide customized insights for product optimization.

Pattern's premium services include deep market insights and patented technology solutions.

Upsides

Pattern was named one of the World's Most Innovative Companies in 2024.

The launch of the Shelf inventory solution expands Pattern's service offerings.

Pattern's AI models enhance seller performance across multiple retail marketplaces.

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