システム監査担当（リーダー）
PayPalSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Gaming, Customer Support, Player EngagementIndustries
Requirements
Candidates must possess excellent Japanese language skills (JLPT N1 or higher) and business-level English proficiency. Previous customer support experience is required, along with the ability to work shifts, including weekends and holidays. Preferred qualifications include strong leadership, decision-making, conflict management, and multitasking abilities, as well as familiarity with CRM tools like Helpshift or Zendesk and Google Suite.
Responsibilities
The Customer Support Team Lead will manage and guide a team of specialists, setting goals and ensuring project success. Key responsibilities include addressing project issues with the team and operations managers, adhering to studio policies and security standards, acting as an escalation point for customer support issues, and conducting weekly coaching sessions with shift leads. The role also involves managing leave requests, monitoring attendance, analyzing ticket databases to meet KPIs and SLAs, reviewing daily reports for anomalies, and creating CRM tool views to enhance visibility and reporting.
Skills
Customer Support
Team Leadership
Project Management
Coaching
Training
Scheduling
Task Management
KPI Monitoring
SLA Management
Ticket Database Management
Reporting
CRM
Helpshift
Zendesk
Google Suite
Japanese (N1+)
English (Business Level)
Multitasking
Prioritization
Decision Making
Conflict Management
Feedback
Time Management
Attention to Detail
Problem-Solving
Innovation
Analytical Skills
Talent Assessment
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees