[Remote] Utilization Management Appeals Nurse at Humana

San Antonio, Texas, United States

Humana Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Requirements

  • Licensed Registered Nurse (RN) in the appropriate state with no disciplinary action
  • 3 or more years of clinical experience, preferably in an acute care, skilled or rehabilitation clinical setting or broad clinical nursing experience
  • Comprehensive knowledge of Microsoft Word, Outlook and Excel
  • Strong organizational and effective time management skills
  • Ability to work independently under general instructions and with a team
  • Ability to meet work-at-home requirements (e.g., minimum internet speeds of 25 Mbps download/10 Mbps upload, dedicated workspace protecting PHI/HIPAA)
  • Availability for Monday-Friday 9am-6pm EST with weekend rotation and holidays as needed
  • Residence in Eastern Standard Time Zone (EST)

Responsibilities

  • Assist in preparation of cases prior to review by Humana G&A Medicare Medical Directors
  • Review medical documentation, research claims, benefits, and prior determinations pertinent to the appeal
  • Provide a written summary of findings using a template for each case
  • Collaborate with Humana CIT teams, Vendors, G&A specialists, and Humana Medical Directors on submitted G&A cases
  • Participate in initiatives to improve member outcomes, operational efficiencies, and process improvement opportunities
  • Prepare cases for Medicare and/or Duals line of business involving expedited, pre-service and post-service appeals
  • Apply and implement Medicare, Medicaid, MCG, claims policy and evidence of coverage guidelines for reviews
  • Perform outreach to providers and/or members
  • Utilize multiple systems such as MHK, CGX, MRM, SRO

Skills

Key technologies and capabilities for this role

Registered Nurse (RN)Utilization ManagementGrievance & AppealsMedicareMedicaidMCG GuidelinesClaims PolicyMicrosoft WordMicrosoft OutlookMicrosoft ExcelMHKCGXMRMSROCase ReviewMedical Documentation

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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