(USA) Software Engineer III

Software Engineer III – Full Stack Customer Care Technology

Employment Type: Full-time

Position Overview

Join Walmart as a Software Engineer III – Full Stack Customer Care Technology within our Global Technology EBS team. Your work will impact over 240 million global customers. Walmart is a Fortune #1 company that encourages employees to bring their whole selves to work. Our mission extends beyond our stores, focusing on belonging, sustainability, and community involvement. From day one, you'll be empowered to do your best work.

Walmart’s Enterprise Business Services (EBS) is a key part of Walmart Global Tech, comprising seven exceptional teams that deliver world-class technology solutions and services. EBS sets the bar for operational excellence and leverages emerging technology to support millions worldwide. Joining EBS offers limitless growth, relentless innovation, and the opportunity to set new industry standards.

As a Software Engineer III – Full Stack Customer Care Technology, you will own complex development initiatives to modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end, mentor team members, and drive best practices.

Note: This role is not eligible for current or future immigration support and/or sponsorship.

About the Team

Our customer care team is dedicated to providing exceptional, cutting-edge agent tools for customer care business. We have developed a home-grown CRM solution tailored to our needs, giving us an edge in delivering personalized solutions. Our innovative guided workflows streamline processes, ensuring a seamless experience for both agents and customers. Together, these tools enable our agents to deliver top-notch customer care.

What You'll Do

• Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.
• Participate in maintaining code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues and guide root cause analysis.

What You Will Bring

• 3+ years of experience in full stack software development.
• Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.
• Strong backend experience with Java, Spring Boot, REST API design, and microservices.
• Experience in building distributed systems with Kafka or other messaging frameworks.
• Cloud experience (preferably Azure) and a deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Solid grounding in data structures, algorithms, and software architecture.

Preferred Qualifications

• Familiarity with CRM platforms or customer support tools.
• Experience with containerization (Docker, Kubernetes) and observability tools.

Company Information

At Walmart, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k) and more.