Trust & Safety Investigator I at Turo

Sydney, New South Wales, Australia

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A$75,000 – A$95,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Trust & Safety, Car Sharing, InsuranceIndustries

Requirements

Demonstrated expertise within the law enforcement investigation field, proactively taking on additional responsibilities
Strong verbal and written communication skills
Excellent organizational skills and attention to detail, with proven time management abilities and a track record of meeting deadlines
Ability to thrive in a high-paced and at times stressful environment, effectively prioritizing and delegating tasks
Proficient with Microsoft Office Suite or similar productivity software
Demonstrates Turo’s values through work product and daily team interactions
2+ years Law Enforcement experience (or equivalent), investigating complex matters
Bonus: BA/BS degree

Responsibilities

Conduct thorough investigations into suspicious vehicle thefts, claims, and other Trust & Safety incidents
Interview claimants, suspects, witnesses, and third parties to gather evidence, assess liability, and validate or challenge claims and theft incidents
Support “cold case” investigations by revisiting unresolved incidents and assisting with legal or recovery actions
Draft clear and comprehensive investigation reports summarizing findings, recommended actions, and case resolutions
Collaborate with law enforcement agencies and legal teams, ensuring all communications and requests are handled in compliance with legal and platform standards
Intake and triage requests from law enforcement and government agencies, escalating complex or high-risk cases as needed

Skills

Law Enforcement Investigation

Interviewing

Evidence Gathering

Investigation Reporting

Microsoft Office

Case Triage

Legal Compliance

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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