Truck Fleet Dispatcher- NIGHTS at SpartanNash

Omaha, Nebraska, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Logistics, Food DistributionIndustries

High school diploma or GED (required)
Associate's degree (Preferred) in Business Administration or college coursework in Business Administration, Supply Chain, or other related area
Two years of logistics/transportation experience
Must have basic knowledge of dispatch operations
Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers
Must be able to work in a fast-paced environment
Must be detail-oriented, organized and able to prioritize and multi-task
Good problem-solving and follow-up skills
Working knowledge of logistics operations
Proficient in MS Office (Excel and Word)
Basic knowledge of DOT (Department of Transportation) regulations and familiarity with transportation systems; Cadec experience preferred
Physical ability to lift and/or move 20 pounds; frequently required to sit/stand/walk in a typical office environment

Dispatch driver schedules/routes for load pick-up and deliveries and work with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service
Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate
Maintain and update the department dispatch/communication log/software according to department procedures
Ensure information is accurate and up-to-date so drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift
Review, verify and process driver delivery paperwork
Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations
Develop and maintain good working relationships with customers and drivers
May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk
Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments
Additional responsibilities may be assigned as needed