Treasury Passport Digital Platform Lead-London at Northern Trust

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Banking, TreasuryIndustries

Requirements

Member of the leadership team for Enterprise COO – Digital Solutions
Experience in end-to-end management of platform lifecycle and service delivery
Ability to serve as single point of contact for platform matters with partners and vendors
Experience managing a team of platform/capability owners/managers and business analysts
Expertise in Product Management Lifecycle activities, including defining target client segment market, evaluating industry trends, and uncovering opportunities
Capability to perform product launches and post-launch assessments/recommendations
Leadership in owning and articulating digital platform vision, strategy, and value proposition
Skills in collaborating on industry and market research for product viability and competitive threats
Ability to manage alignment of business strategy ("the what") to digital platform solutions ("the how")
Experience directing rollouts of new journeys, services, and tools across global markets, managing change impacts, and ensuring operational readiness
Proficiency in establishing, managing, and monitoring metrics, KPIs, SLAs, and providing periodic reporting
Leadership in Service Excellence Programs and driving integrated measurement/monitoring for adoption
Experience assessing investment needs, capital/expense planning, and influencing decision makers
Skills in defining platform roadmaps, prioritizing execution with Technology within budget, and stakeholder updates
Ability to lead cross-functional agile teams for enhancements, integrations, and system alignments
Expertise in program governance for cost-efficient, stable, sustainable service operations
Capability to drive alignment to enterprise productivity initiatives to reduce costs and expedite modernization
Experience working with Technology and Operations for resolving service disruptions and stakeholder communications
Leadership in motivating, cultivating, and managing teams for platform reliability, performance, quality, and robustness
Skills in embedding new ways of working through coaching, training, and digital enablement

Responsibilities

End-to-end management of the Treasury Passport platform lifecycle and service delivery
Serve as single point of contact for all platform matters with partners and vendors
Manage a team of platform/capability owners/managers and business analysts to execute objectives
Execute the strategy of the product umbrella as outlined by Lead Product Manager, Product Executive, and Head of Product Management
Define target client segment market, evaluate industry trends, and uncover opportunities
Perform product launches and post-launch assessments/recommendations
Own and articulate the digital platform vision, strategy, and value proposition
Collaborate with Banking & Treasury Product Manager on industry/market research, product viability, and competitive threats
Manage alignment of Banking & Treasury business strategy ("the what") to digital platform solutions ("the how")
Ensure platform delivers value, meeting business needs and stakeholder expectations
Direct rollout of new journeys, services, and tools across global Treasury markets; manage change impacts and operational readiness
Establish, manage, and monitor metrics and KPIs against SLAs; provide periodic reporting
Lead the Service Excellence Program and drive integrated measurement/monitoring for adoption
Assess investment needs, review with Head of Digital Solutions, and follow capital/expense planning procedures
Influence decision makers and manage stakeholders to achieve platform objectives
Define platform roadmap, collaborate/prioritize execution with Technology within budget, and update stakeholders
Serve as main product point of contact for platform capabilities across client service, consulting, and sales teams; communicate new features and value
Lead cross-functional agile teams for enhancements, new component integrations, and external system integrations
Ensure cost-efficient, stable, sustainable service operation via formal program governance
Drive alignment of Treasury Passport platform to enterprise productivity initiatives to reduce duplication, costs, and expedite modernization
Work with Technology and Operations for urgent resolution of service disruptions and stakeholder communications
Lead, motivate, and cultivate team to ensure platform reliability, performance, quality, and robustness
Embed new ways of working through coaching, training, and digital enablement programs
Manage dependencies