Operations Manager, Technical Support
Abridge130,000 - 150,000 USD/year
- Full Time
- Senior (5 to 8 years)
$145,000 – $165,000Compensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software / TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, and have at least 7 years of experience in a technical support or engineering role, with 3+ years in a leadership position. Strong analytical and problem-solving skills are essential, along with experience in debugging complex technical issues and collaborating with engineering teams. Experience with support ticketing systems and knowledge management tools is also desired.
Responsibilities
As the Technical Support Engineering Manager, you will lead and develop a team of Support Engineers and Product Experts, overseeing the resolution of complex product issues, integrations, and data workflows. You will build and implement scalable processes for technical triage, debugging, and problem-solving, collaborate closely with Engineering and Product teams, and establish technical workflows to ensure efficient support operations. Additionally, you will play a hands-on role in developing the team’s capabilities, guide cross-functional processes, and build systems for effective support engineering, while advocating for customer insights and influencing product decisions.
Skills
Support Engineering
Technical Troubleshooting
Customer Support
Product Expertise
Team Management
Systems Design
Debugging
Escalation Management
Cross-Functional Collaboration
Ashby
Hiring solutions for scaling companies
About Ashby
Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$62.7MTotal Funding
SERIES_CCompany Stage
Enterprise SoftwareIndustries
51-200Employees