Support Engineer (APAC)
SupabaseSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SoftwareIndustries
Requirements
- Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, Java)
- Passion for learning and applying that knowledge to solving customer issues and advocating for their success
- 2 years of related or equivalent professional experience, which may include experience gained through related work, education, or training
Responsibilities
- Build foundational expertise in the LaunchDarkly platform, including SDK functionality and core use cases
- Assist in troubleshooting and resolving customer support issues under the guidance of senior team members
- Collaborate with engineering to report and track customer-reported bugs and contribute to documentation
- Support team operations by contributing to onboarding materials, internal process documentation, and knowledge sharing
- Participate in learning and development activities to expand technical skills and grow beyond day-to-day responsibilities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What compensation and benefits does LaunchDarkly offer?
LaunchDarkly provides a great compensation package including equity, benefits such as medical, dental, and vision, and excellent salaries.
Is this Technical Support Engineer role remote-friendly?
Yes, the role offers work flexibility and is remote-friendly.
What skills and experience are required for this position?
Candidates need knowledge of programming concepts with fluency in at least one language like Node, PHP, or Java, plus 2 years of related professional experience and a passion for learning to solve customer issues.
What is the company culture like at LaunchDarkly?
LaunchDarkly embraces a diverse team that celebrates diversity, commits to equity and inclusion, and values opportunities for growth while collaborating across departments.
What makes a strong candidate for this Technical Support Engineer role?
Strong candidates have programming knowledge, a passion for learning and solving customer problems, 2+ years of related experience, and a commitment to equity, inclusion, and growth.
LaunchDarkly
Feature management platform for software developers
About LaunchDarkly
LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.
Oakland, CaliforniaHeadquarters
2014Year Founded
$321.3MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees