Technical Support Engineer at Sumo Logic

San José, San José Province, Costa Rica

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

3–5+ years of experience in technical support, SOC operations, or a related role with a focus on SIEM or security analytics
Hands-on experience with Sumo Logic or other SIEM platforms (e.g., Splunk, QRadar, LogRhythm, Sentinel)
Strong understanding of cybersecurity principles, threat detection methodologies, and compliance standards (e.g., NIST, MITRE ATT&CK, PCI DSS)
Experience with log collection and analysis from sources such as firewalls, IDS/IPS, antivirus, and cloud platforms (AWS, Azure, GCP)
Proficiency with search/query languages, scripting (Python, Bash), and regular expressions
Excellent troubleshooting skills and customer service orientation
Strong written and verbal communication skills
Security certifications such as Security+, SSCP, GSEC, CEH, or Splunk/Sumo Logic certifications (desired)
Experience in cloud-native security architectures (desired)
Familiarity with JSON, REST APIs, and log forwarding mechanisms (e.g., Syslog, Fluentd) (desired)

Responsibilities

Act as a primary technical contact for customer support cases related to SIEM, security analytics, log ingestion, and threat detection
Diagnose and resolve product issues, particularly those involving security data sources (e.g., firewall logs, endpoint logs, threat intel feeds) and Sumo Logic’s Cloud SIEM capabilities
Guide customers in parsing, normalizing, and analyzing security data using Sumo Logic's tools and query languages (e.g., Search Processing Language)
Collaborate with engineering and product teams to reproduce and escalate product defects, offering insights based on customer environments and use cases
Contribute to and improve internal and external knowledge base articles, especially on security best practices, data onboarding, and use-case implementation

Skills

Key technologies and capabilities for this role

SIEMSumo LogicSplunkQRadarLogRhythmSentinelthreat detectionlog managementsecurity analyticsAWSAzureGCPfirewall logsIDS/IPSNISTMITRE ATT&CKPCI DSSSearch Processing Language

Questions & Answers

Common questions about this position

What experience is required for the Technical Support Engineer role?

Candidates need 3–5+ years of experience in technical support, SOC operations, or a related role with a focus on SIEM or security analytics, plus hands-on experience with Sumo Logic or other SIEM platforms like Splunk, QRadar, LogRhythm, or Sentinel.

What technical skills are essential for this position?

Key skills include strong understanding of cybersecurity principles, threat detection methodologies, and compliance standards (e.g., NIST, MITRE ATT&CK, PCI DSS), experience with log collection and analysis from sources like firewalls and cloud platforms, and proficiency with search/query languages, scripting (Python, Bash), and regular expressions.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this Technical Support Engineer position remote?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Engineer role?

A strong candidate has 3–5+ years in technical support or SOC operations focused on SIEM, hands-on SIEM experience, cybersecurity knowledge, troubleshooting skills, and excellent communication, with desired additions like security certifications or cloud-native security experience.

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

Land your dream remote job 3x faster with AI

Try Jobo Free