Technical Consultant, ITSM at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ConsultingIndustries

Requirements

Experience implementing ITSM, CSM, and/or ITBM
Subject matter expert on the ServiceNow platform
Expert level development skills on the ServiceNow platform
Mastery in at least one ServiceNow suite
Strong skills integrating ServiceNow with third party tools
Strong knowledge on CSDM and CMDB
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Self-starter
Obtain and maintain certifications with associated qualifications
Recognized subject matter expert in professional discipline
Depth of knowledge and experience enables contribution in a more complex/critical environment
Demonstrate deep expertise across at least one technology
Able to architect and lead deployment of moderately complex solution

Responsibilities

Participate on project teams to deploy solutions on the ServiceNow platform
Lead a team of technical delivery resources
Lead development and testing activities on ServiceNow
Lead in the architecture and design of complex solutions
Lead the creation of written deliverables
Lead client demos and working sessions
Lead integration design sessions and deployment
Participate as technical expert in client workshops
Influence direct team members and external customers regarding policies, best practices and procedures
Mentor junior staff and support project leadership
Provide measurable input into new products, processes, standards, and / or plans
Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising
Participate in presales activities including scoping and positioning
Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice
Able to communicate beyond tactics and technology and can help customers management set strategic direction
A reliable resource for marketing on thought leadership pieces for their practice
Begin speaking at industry conferences
Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
Drive scoping, planning, and methodology for critical projects

Skills

Key technologies and capabilities for this role

ServiceNowITSMIntegrationsArchitecture DesignPlatform DevelopmentTeam LeadershipTechnical DeliveryTestingDeployment

Questions & Answers

Common questions about this position

What salary is offered for the Technical Consultant, ITSM position?

This information is not specified in the job description.

Is this Technical Consultant role remote or does it require office work?

This information is not specified in the job description.

What skills are required for the ServiceNow Technical Consultant role?

Required skills include being a subject matter expert on the ServiceNow platform, expert level development skills on ServiceNow, mastery in at least one ServiceNow suite, strong integration skills with third party tools, and strong knowledge of CSDM and CMDB.

What is the company culture like at AHEAD?

AHEAD prioritizes creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard, empowering everyone to speak up, make change, and drive the culture. They are an equal opportunity employer that embraces all candidates contributing to diversification and enrichment of ideas.

What makes a strong candidate for this Technical Consultant position?

Strong candidates are recognized subject matter experts in ServiceNow with experience implementing ITSM, CSM, or ITBM, expert development skills, leadership in teams and complex solutions, strong communication and presentation skills, and the ability to mentor junior staff.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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